Please contact customer support for any unanswered questions.
We’re here to help!
Same Day Delivery Policy
- A minimum cart total of $70
- Orders above $120 will have free delivery for all locations in our catering zone.
- Orders must be checked ‘Same Day Delivery’.
Orders that don’t meet the requirements above will result in failed order.
Yes, for a flat rate delivery fee of $10.
We offer FREE same day delivery for orders above $120.
Please read our same day delivery policy.
(Monday – Friday): 10am – 8pm
(Saturday – Sunday): 12pm – 8pm
We currently cater our delivery service to Brantford and the surrounding cities. This includes but is not limited to:
Brantford, Cambridge, Guelph, Waterloo, Kitchener, Paris, Woodstock, Simcoe and Hamilton.
If you are unsure if we deliver to you, please don’t hesitate to call or text us for details!
Please pick from the two time slots that fit your convenience:
- 11 am – 3 pm (Afternoon)
- 4 pm – 8 pm (Evening)
We aim to deliver your order within 30 min – 2 hours (depending on location) after we’ve received your order. Our team will keep in touch with you to ensure our delivery timing is convenient to your availability.
While our courier is en route, they will provide an ETA through text/call. If the customer does not respond within 5 minutes upon arrival, the package will be delivered the next day.
Just a simple reminder..
We ask that first time customers send us a copy of their ID. After you check-out, you will automatically receive instructions on how to provide your ID.
In rare cases, our e-mails will be sent to your junk folder. Please check junk folder to view your order confirmation and details.
1. Place your order online:
– Add the products you wish to purchase into the cart and then checkout.
– Input your billing info, delivery info, and payment method and then place your order.
– Don’t forget to apply coupon codes for freebies/discounts!
2. Call/text us at: (343) 366-7767
– Contact number (Drivers will need this to send an ETA)
– Full delivery address
– Government Issued ID (First time customers)
– Your order
As of now, we only accept cash on delivery.
We accept returns only on defective products. Otherwise, we will not accept any returns.
Our goal is to keep everyone satisfied. Please contact us if you have concerns with your order and our team will try to make things right.
If your order is already confirmed and out for delivery, we’re not able to honor your cancellation or changes.
If your order is not confirmed, please contact us!
Perks of becoming a Shmoke Member:
- Receive a pre-roll when placing your first order
- Collect points and redeem them at checkout for discounts
- Get news of our latest deals and holiday sales
Click here and fill out your information. An email will be sent for confirmation.
Please note, we request a picture of yourself holding your ID.
Our team will review and verify your registration. Once you’re approved, you’re set to order and collect points!
Yes. Our database is secured and the information you provide us will be kept confidential.
For every purchase you make, you will collect 1 point per $1 you spend. ex. For $60 purchases, you will collect 60 points.
You’re able to redeem points at increments of 200/400/600. etc.
Every 200 points is redeemable of $5.
ex. 200 points = $5
400 points = $10
600 points = $20
Minimum redeemable points is 200.