FAQ

Please contact customer support for any unanswered questions.
We’re here to help!

Delivery

Same Day Delivery Policy

  • A minimum cart total of $70
  • Orders above $120 will have free delivery for all locations in our catering zone.
  • Orders must be checked ‘Same Day Delivery’.

Orders that don’t meet the requirements above will result in failed order.

Do you guys offer same day delivery?

Yes, for a flat rate delivery fee of $10.

We offer FREE same day delivery for orders above $120.

Please read our same day delivery policy.

What are your operation hours?

(Monday – Friday): 10am – 8pm
(Saturday – Sunday): 12pm – 8pm

Which areas do you guys provide courier delivery?

We currently cater our delivery service to Brantford and the surrounding cities. This includes but is not limited to:

Brantford, Cambridge, Guelph, Waterloo, Kitchener, Paris, Woodstock, Simcoe and Hamilton.

If you are unsure if we deliver to you, please don’t hesitate to call or text us for details!

What are the delivery times and am I able to choose a time slot?

Please pick from the two time slots that fit your convenience:


  • 11 am – 3 pm (Afternoon)
  • 4 pm – 8 pm (Evening)

We aim to deliver your order within 30 min – 2 hours (depending on location) after we’ve received your order. Our team will keep in touch with you to ensure our delivery timing is convenient to your availability.

What happens if I'm not available to receive my order?

While our courier is en route, they will provide an ETA through text/call. If the customer does not respond within 5 minutes upon arrival, the package will be delivered the next day.

Do you offer mail orders?

No, please visit holyshmoke.ca to place a mail order.

Orders

Just a simple reminder..

Age Verification
We ask that first time customers send us a copy of their ID. After you check-out, you will automatically receive instructions on how to provide your ID.

Email Confirmation
In rare cases, our e-mails will be sent to your junk folder. Please check junk folder to view your order confirmation and details.

How do I place an order?

1. Place your order online:
– Add the products you wish to purchase into the cart and then checkout.
– Input your billing info, delivery info, and payment method and then place your order.
– Don’t forget to apply coupon codes for freebies/discounts!

OR

2. Call/text us at: (343) 366-7767
– Name
– Contact number (Drivers will need this to send an ETA)
– Full delivery address
– Government Issued ID (First time customers)
– Your order

What payment method do you currently accept?

As of now, we only accept cash on delivery.

What is the return policy?

We accept returns only on defective products. Otherwise, we will not accept any returns.

Our goal is to keep everyone satisfied. Please contact us if you have concerns with your order and our team will try to make things right.

Can I cancel or make changes to my order?

If your order is already confirmed and out for delivery, we’re not able to honor your cancellation or changes.

If your order is not confirmed, please contact us!

Account

Perks of becoming a Shmoke Member:

  • Receive a pre-roll when placing your first order
  • Collect points and redeem them at checkout for discounts
  • Get news of our latest deals and holiday sales
I want to become a Holy Shmoke member and receive loyalty points!

Click here and fill out your information. An email will be sent for confirmation.

Please note, we request a picture of yourself holding your ID.

Our team will review and verify your registration. Once you’re approved, you’re set to order and collect points!

Will my information be kept confidential?

Yes. Our database is secured and the information you provide us will be kept confidential.

What are loyalty points and how is it beneficial for me?

For every purchase you make, you will collect 1 point per $1 you spend. ex. For $60 purchases, you will collect 60 points.

You’re able to redeem points at increments of 200/400/600. etc.

Every 200 points is redeemable of $5.
ex. 200 points = $5
      400 points = $10
      600 points = $20

Minimum redeemable points is 200.